Privacy Policy

Last updated: 12 Oct 2025

1) Who we are

Splash Sanitary (“we”, “us”, “our”) sells sanitary hardware and accessories in Pakistan.
Contact: Sheikhupura Road, Gujranwala • +92 329 7867722 • zaidmughal6655@gmail.com

2) Scope

This policy explains how we collect, use, share, and protect your data when you visit our website, place an order, contact us, or follow us on social media.

3) What we collect

Account details: name, email, phone, password (hashed), shipping and billing address.
Order info: items, prices, payment status, invoices, delivery notes.
Payment info: handled by secure gateways. We do not store full card numbers or CVV.
Support chats: emails, WhatsApp messages, call notes.
Device data: IP address, browser, pages viewed, cookies.
Marketing consent: your preferences for email, SMS, or WhatsApp.

4) How we use your data

To process orders and deliveries.
To create and manage your account.
To respond to support requests and warranty claims.
To send order updates and service messages.
To prevent fraud and secure our site.
To show relevant content and measure site performance.
With your consent, to send offers and product updates.

5) Legal basis

We process data for:

Contract: to supply products you purchase.
Legitimate interests: site security, fraud prevention, service improvement.
Consent: marketing via email, SMS, or WhatsApp. You can withdraw anytime.
Legal compliance: tax and accounting records.

6) Cookies and analytics

We use cookies for login, cart, checkout, and preferences.
Analytics cookies help us understand visits and fix issues.
You can control cookies in your browser. Some features may stop working if you block essential cookies.

7) Payments

Payments are processed by trusted gateways. They receive the required billing info to verify and complete the transaction.
We never store your full card details.

8) Shipping and delivery partners

We share your name, phone, address, and order number with couriers to deliver your order and provide tracking.

9) WhatsApp, calls, and email

If you contact us on WhatsApp, email, or phone, we store the messages as part of your order history or support ticket.
We may send you order updates or sizing help on the channel you used.

10) Marketing choices

You will only receive marketing if you opt in.
You can unsubscribe from emails via the link inside.
For WhatsApp or SMS, reply STOP to opt out, or email us to update your preferences.

11) How long we keep data

Orders and invoices: up to 7 years for tax and accounting.
Accounts: while your account is active. We can delete on request if not required by law.
Support messages: up to 24 months.
Analytics cookies: per cookie lifespan or until you clear them.

12) How we protect data

SSL on the website.
Limited staff access.
Strong passwords and 2FA where available.
Regular platform updates.

13) Children

Our store is for customers aged 18 or older. If we learn a minor shared data without guardian consent, we will delete it.

14) Your rights

Subject to applicable law, you can:

Access your data.
Correct inaccurate data.
Delete data that we no longer need.
Withdraw marketing consent.
File a complaint with a data protection authority.

To use these rights, email zaidmughal6655@gmail.com.

15) Third parties we may use

Payment gateways.
Courier and logistics partners.
Email, SMS, or WhatsApp service providers.
Web hosting, backup, and analytics tools.
These providers only receive the data needed to deliver their service.

16) International transfers

If our service providers store data outside Pakistan, we aim to use providers with strong security standards and contracts that protect your data.

17) User-generated content

If you post a review or comment, it may be visible to other visitors. Do not share personal or sensitive information in public fields.

18) Changes to this policy

We may update this policy to reflect changes in our services or the law. The “Last updated” date will change. Continued use of the site means you accept the updated policy.

19) Contact

Questions or requests about privacy:
Splash Sanitary
Sheikhupura Road, Gujranwala, Pakistan
Phone: +92 329 7867722
Email: zaidmughal6655@gmail.com